What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website for assessments and education and training courses, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest or purchased. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Use or reliance on any external links and the content thereon provided is at your own risk.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If you complete an Assessment -- If an Assessment Taker completes an Assessment at the direction of a Customer (e.g., an employer, a Test Administrator, etc.), whether online or offline, we collect the Assessment Taker’s unique identifier and in some cases, the Assessment Taker’s gender. The Assessment Taker also has the option to provide demographic information such as highest level of education attained or occupation. We collect the responses provided to the questions in the Assessment. In this case, we do not know the identity of the Assessment Taker. We only know the identity of the Test Administrator, and the unique identifier that has been assigned by the Test Administrator.
If an Assessment Taker completes an Assessment on his own initiative (i.e., outside the scope of a relationship with a Customer), using our online service, we collect the Assessment Taker’s contact information, and in some cases, gender. The Assessment Taker also has the option to provide demographic information such as highest level of education attained or occupation. We collect the response provided to the questions in the Assessment. In this case, we know the identity of the Test Taker and that of the person who paid for the Assessment, if applicable.
If you reside in a country or territory that restricts the transfer of Personal Information out of that country or territory, you agree to the transfer, storage, and processing of your Personal Information to countries, including the United States, that may not have data protection laws that provide the same level of protection as those that exist in your country of residence.
No children under 13 -- Children under 13 are not permitted to use the Site without their parents' or guardian’s consent. Should a child whom we know to be under 13 send Personal Information directly to us, we will use that information only to respond directly to that child to inform him/her that we must have parental consent before receiving his/her information.
If we become aware that a child under 13 has provided us with Personal Information without the consent of the child’s parent or guardian, we will automatically remove such information from our files. If the parent or guardian of a minor becomes aware that his/her child has provided us with Personal Information without his/her consent, he/she should contact us as indicated in the How to Contact us section
Continuing Education Units
VCS, LLC offers continuing education units based on program length and completion of posttest score 70% and above. CEUs are issued according to the National Task Force for Continuing Education guidelines and approval is at the discretion of your licensing board. Questions and concerns should be directed to your professional licensing board or agency.
Cancellation and Refund Policy
VCS, LLC cancellation and refund policy for courses purchased at our website is that participants have 2 business days from the date of purchase to request a refund for any course not completed. Completed courses are nonrefundable. Supplement materials: books, booklets, workbooks, and any other education and training items are not refundable. All sales of supplement materials are final.
VCS, LLC cancellation and refund policy for on-site and online training (s) or services is that cancellations must be made at least three weeks in advance and be in writing for a refund. No refunds are available for late cancellations and all refunds are subject to an administration fee.
VCS, LLC cancellation and refund policy for assessments and consultation services is that you must cancel prior to services being rendered or prior to taking/starting the assessment. There are NO Refunds for assessment and consultation services once services and/or assessments have started. You must request to cancel any assessment order or consultation service in writing within two business days of purchase to receive a full refund. After two business days of the purchase has past, there will not be a refund issued.
VCS, LLC cancellation and refund policy for Amazon.com, Createspace.com, Kindle, and Audible.com are those of company policy from which you purchase. Please see the respective websites for cancellation and refund policy.
Complaints and Grievances
All complaints and grievances are reviewed within 5 working days. Formal grievances are required to be written, and will be responded to within 10 business days.
Please contact us to request special/reasonable accommodations for disability (ADA).
Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content.
Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, goods, or services rendered.
Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including Visionary Consulting Services, LLC), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.